Instant Life

Absa Instant life can put a person through emotional stress. I've submitted a claim Oct 2023, documentation were requested I tried to gather all information requested 13 Dec 2023 I received a call after numerous complaints and phone calls that the only outstanding documents is the PMA and as soon as its received gets it's the claim will be assessed I explained everything and it was said it's only the PMA outstanding 07Jan2025 PMA was submitted, they confirmed that it was received via phone call and email and it's going for assessment now, after follow ups with no response from their side today other documents are requested. Is it how Absa Instant Life treat a person going through all these emotional tress. Never will I take a Insurance for myself from Instant life doesn't want my children to go through this.