Information given at Branch 3x times already.

To the Management of Absa life, Kindly fix your systems, as I have gone to Absa 3x times to sort out my information at the branch. As I received a message to say that your agent/s were not able to reach me - WHY because NO ONE attempted to call me on my cellphone number which I provided to you. I went into the branch to add my daughters email address which I gave upon a previous visit to the 2nd sms I received in which they were unsuccessful in getting a hold of me. Then the 19/12/2025 i received ANOTHER TEXT MESSAGE @ 6:59PM requesting confirmation of my beneficiaries information relating to my policy I have with Absa. The information was provided and has been provided and yet I am still getting these text messages requesting the same information over and over again.. Please fix your system and the way your agents communicate with clients. As I have gone to the Absa branch nearest to me to give this information and yet I am still being requested the same information! Last visit was the 21/11/2025 And when I receive the text messages stating: Absa Life: we have been unable to reach you regarding policy number... to provide an email address (done 3x times) which is a LIE - no one has even attempted to contact the cell number you have on file. But sending text messages is the way to go for your consultants to cover up the fact that they haven't attempted to call the client on their cell phone. Of which the phone is with my daughter, to ensure she doesn't miss any calls.. Stop sending messages to update my details when I have gone into a branch 3x times to give the information regarding the policy in question