MB
Maria B

1 reviews | Active since Aug 2021

25 Nov 2024, 10:02

In

Absa Instant life are the worst ever Life Insurance, I've submitted a claim, with all the required documents that I have been send, the day when I reported the claim, days after that new documentation was asked which I submit, after submitting new documentation were asked, which on the Policy Scheduled is not mentioned, it's so difficult to get a phone call from a consultant, when you phone and ask to speak to the consultant who helped you at first it will be said the consultant will call you it's more than a month later that I am still waiting for Daria Adams to get back to me but to no avail I will only received emails requested to send new information every time, I planned to take out a policy for myself but with the service that I am getting now, I don't want my family to struggle when I am no more and I will never recommend Instant life to anyone, cos it is a painful story

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Replies (1)
Absa Life
Absa Life's reply25 Nov 2024, 10:53
Official
Dear Maria Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***2. RegardsPravesh BejayCustomer Value Management