ILLTREATMENT FOR DEATH CLAIM

I lost my mom last year October, Absa requested documents from me and I submitted them. They thereafter requested that I submit another document from the doctor. Right I go to the doctor and tell her what ABSA wants - the doctors expresses that she is not certain on what it is they need. When I call in to try get clarity on what they require the doctor to write, I did not get assisted. All they say is "we will forward an email to the claims assessor and she will get back to you". The claims assessor is unreachable and I dont understand how the claim is supposed to get finalized when ABSA is the one who is failing to supply me with that info.. I dont know how many times I have called in requesting to speak to the claim handler - even if you do send them documentation, you get feedback after a long time. This is irritating because you cant be dealing with grief and still deal with the frustration of following up on a claim.