FP
Fidelia P
1 reviews | Active since Feb 2026
23 Feb 2026, 09:02
If I Could Give Zero Stars I Would, Unacceptable Delay on Life Claim
I am extremely dissatisfied with the unacceptable service received from Instant Life regarding my mother’s life cover claim.
This is a death claim, yet it has been handled with no urgency, poor communication, and a complete lack of empathy. We have had to repeatedly follow up, only to receive little to no feedback and no clear timelines.
The ongoing delays and lack of accountability are deeply concerning. A matter of this nature should be handled with professionalism and sensitivity, yet our experience has been the exact opposite.
It is unacceptable that a family already going through a difficult time must also struggle to get basic assistance and answers.
I won't recommend any family or friends to take out any sort of cover with Absa life to be honest.
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Replies (4)0
Replies (4)FP
Fidelia P's updateReviewer Update
25 Feb 2026, 11:17Just called insant life and spoke to a consultant Hazel, all she can say is a whole lot of nothing regarding my mother's life cover claim, telling me I mustn't come on the line with a loud voice and not explaining what I need assistance with. Ofcause I am going to be frustrated, having to call in to get updates yet nobody calls back to update us as to what's happening with this claim...ABSA your service is pathetic even if you were the last company to have life cover claim I won't recommend you to a single soul honestly
Pathetic ****en service sies!!!
You have *********** staff that does not give accurate information
Pathetic ****en service sies!!!
You have *********** staff that does not give accurate information
FP
Fidelia P's update25 Feb 2026, 11:17
Reviewer Update
Just called insant life and spoke to a consultant Hazel, all she can say is a whole lot of nothing regarding my mother's life cover claim, telling me I mustn't come on the line with a loud voice and not explaining what I need assistance with. Ofcause I am going to be frustrated, having to call in to get updates yet nobody calls back to update us as to what's happening with this claim...ABSA your service is pathetic even if you were the last company to have life cover claim I won't recommend you to a single soul honestly
Pathetic ****en service sies!!!
You have *********** staff that does not give accurate information
Pathetic ****en service sies!!!
You have *********** staff that does not give accurate information
Absa Life's replyOfficial
25 Feb 2026, 11:41Dear Fidelia
We understand that the family is still waiting for the outcomes from our side and the matter is still being dealt with.
Having said that, please understand that the consultant is there to assist you and if you shout at her without explaining what you require is also not a welcome tune.
Let us be kind to one another and treat each other with respect.
Kind regards
We understand that the family is still waiting for the outcomes from our side and the matter is still being dealt with.
Having said that, please understand that the consultant is there to assist you and if you shout at her without explaining what you require is also not a welcome tune.
Let us be kind to one another and treat each other with respect.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Absa Life's reply25 Feb 2026, 11:41
Official
Dear Fidelia
We understand that the family is still waiting for the outcomes from our side and the matter is still being dealt with.
Having said that, please understand that the consultant is there to assist you and if you shout at her without explaining what you require is also not a welcome tune.
Let us be kind to one another and treat each other with respect.
Kind regards
We understand that the family is still waiting for the outcomes from our side and the matter is still being dealt with.
Having said that, please understand that the consultant is there to assist you and if you shout at her without explaining what you require is also not a welcome tune.
Let us be kind to one another and treat each other with respect.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
FP
Fidelia P's updateReviewer Update
25 Feb 2026, 13:07Then phone us or email to inform us that the query is still awaiting information and being dealt with, and advise of a turnaround time. It's rather frustrating playing broken telephone with your consultant
And another thing please don't come give me a lesson on being kind and respectful I know exactly how to be those things. Teach your consultants to stop being witty to clients, and do their jobs correctly.if you do your job and listen to the call you will hear that I greeted the consultant and then I raised my voice, and mid call I did apologise to her about taking my frustrations out on her. So please don't type a message like I don't know what respect and kindness is, I will not be addressed like a child have some damn empathy for a grieving family.
I just wish we can wrap this up with Absa so I don't have to be told how to be kind and respect others. Maybe if Absa can do their jobs better we won't be having this back and forth.
And with that being said do your job so I won't have to write another reply to this complaint. Thanks for the lesson on being kind and respectful
And another thing please don't come give me a lesson on being kind and respectful I know exactly how to be those things. Teach your consultants to stop being witty to clients, and do their jobs correctly.if you do your job and listen to the call you will hear that I greeted the consultant and then I raised my voice, and mid call I did apologise to her about taking my frustrations out on her. So please don't type a message like I don't know what respect and kindness is, I will not be addressed like a child have some damn empathy for a grieving family.
I just wish we can wrap this up with Absa so I don't have to be told how to be kind and respect others. Maybe if Absa can do their jobs better we won't be having this back and forth.
And with that being said do your job so I won't have to write another reply to this complaint. Thanks for the lesson on being kind and respectful
FP
Fidelia P's update25 Feb 2026, 13:07
Reviewer Update
Then phone us or email to inform us that the query is still awaiting information and being dealt with, and advise of a turnaround time. It's rather frustrating playing broken telephone with your consultant
And another thing please don't come give me a lesson on being kind and respectful I know exactly how to be those things. Teach your consultants to stop being witty to clients, and do their jobs correctly.if you do your job and listen to the call you will hear that I greeted the consultant and then I raised my voice, and mid call I did apologise to her about taking my frustrations out on her. So please don't type a message like I don't know what respect and kindness is, I will not be addressed like a child have some damn empathy for a grieving family.
I just wish we can wrap this up with Absa so I don't have to be told how to be kind and respect others. Maybe if Absa can do their jobs better we won't be having this back and forth.
And with that being said do your job so I won't have to write another reply to this complaint. Thanks for the lesson on being kind and respectful
And another thing please don't come give me a lesson on being kind and respectful I know exactly how to be those things. Teach your consultants to stop being witty to clients, and do their jobs correctly.if you do your job and listen to the call you will hear that I greeted the consultant and then I raised my voice, and mid call I did apologise to her about taking my frustrations out on her. So please don't type a message like I don't know what respect and kindness is, I will not be addressed like a child have some damn empathy for a grieving family.
I just wish we can wrap this up with Absa so I don't have to be told how to be kind and respect others. Maybe if Absa can do their jobs better we won't be having this back and forth.
And with that being said do your job so I won't have to write another reply to this complaint. Thanks for the lesson on being kind and respectful
Absa Life's replyOfficial
27 Feb 2026, 10:27Good day
Thank you for your response.
The comments are noted.
Thank you for your response.
The comments are noted.
Absa Life's reply27 Feb 2026, 10:27
Official
Good day
Thank you for your response.
The comments are noted.
Thank you for your response.
The comments are noted.