i want my refund

iam very r rater and wil report this matter to the fsp , I took out a policy with you and once I done it u phone me twice a day to get more info , so I rather canceled the policy as this was really peeing me of , then the lady I canceled the policy with usurde me no debit order will go of my account , guess what , the 24th came and a debit went of I call the call cent again and the guy told me only half of the policy where canceled so he canceled it and advice me to go to the bank and return the debit order , so I did , and now a day later u have the fing oddsshty to take the debit order again , what happened to tcf ? I will go and return the debit order again but I now want my bank fees back for this as u clearly don't know what u doing ,