I do not recommend absa instant life

I together with my family have been tirelessly trying to follow up with absa instant life on our claim but it’s either their consultants don’t know anything about the claim or they promise to keep us updated but only if you are the one to call. Russell, ntabiseng and everyone else advises they will get a consultant to call you but they do not.

This claim is going on 4 months and still we haven’t even received any tangible feedback on this claim.

Auditors advised this claim should not take longer than a month and it’s literally going on 3 months still waiting.

I will log a complaint everyday until my query is resolved. I cannot keep accepting poor customer service.