Horrible Service received

Dear Absa Life Team

I have held this policy for many years and have paid my premium by EFT every month. In August, I was told I needed to pay over R400. When I called to query this, I was told my policy was "in advance" because I had paid more than the premium amount the previous month. However, the previous month I paid R300, and I was still told I owed more. This explanation does not make sense, and no clear breakdown has been given to me.

Because of this dispute, I did not make this month's payment, and I have now been told that my policy has lapsed. I have already provided proof of payment for my premiums and can send it again If Absa Life is unable to reinstate my policy, I request a full refund of all premiums paid, and I will take my business elsewhere.