Horrible experience with ABSA and ABSA Life

I am highly disappointed in the service I received from Absa and Absa Life. In 2023 my father took out a life and funeral policy with ABSA under the guidance of financial advisor Nishen Moodley. Beneficiaries nominated were captured as "2 daughters (50% each)". This was captured by ABSA in a typed out document. There was a clear intention to nominate beneficiaries. Upon my father's death, I as well as my sister (his 2 and only daughters) claimed on the respective policies. We received a call from ABSA Life that the claim would not be processed because no beneficiaries were captured on the system or nominated. Why would ABSA not think to look at the document and note that 2 beneficiaries were captured at 50% each. I'm also questioning the work of the financial advisor in not guiding the client to specify beneficiary details. He captured the "2 daughters" on the policy without the initiative to ask his client to alter what appears to be an incorrectly filled form. Our status as daughters has also been captured in the final will and testament signed by my dad and witnessed by Nishen Moodley and a Miss P Nxumalo. This is absolutely shoddy work. The family has incurred significant expenses contributing to the burial. Having to report the estate and get a Letter of Authority is cumbersome and sounds like a barrier to claim in this instance