Garbage assistance

Absa instant life is nonsense that I called to enquire about the debit that didn't go through and the consultant instead of explaining why authentication question aren't related to the product I have with them she wasn't able to help and proceeds to say my profile is blocked and still doesn't explain why. when I ask her about the premium not collected she simply says it will remain uncollected without providing a solution.. Now should it have been my son calling to claim would the response purely be he won't be assisted.. Clearly he will encounter problems when claiming and for that I wouldn't recommend this to anyone...