JG
Jana G
1 reviews | Active since Feb 2015
28 Feb 2015, 20:26
False advertising
I have been paying for gap insurance for more than 4 years. My first claim after appendix surgery gets declined. The reason: actually the medical aid has to pay everything it is law. GEMS did not pay the ful account for the anasthesiologist. Instant life refuses to pay the difference and so does the medical aid. I tried to cancel my policy and yesterday to my amazement another instalment was deducted.
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Replies (1)
Absa Life's replyOfficial
10 Mar 2015, 16:45Hello janagr,
Thank you for your contacting us. We appreciate customers who let us know when they're not receiving the expected levels of service from Instant Life.
We confirm that we have addressed your concerns and provided the best solution available to resolve your issue ,we will make every effort to see that this never happens again. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Kind Regards
Kim Morris
Client Services Manager
Thank you for your contacting us. We appreciate customers who let us know when they're not receiving the expected levels of service from Instant Life.
We confirm that we have addressed your concerns and provided the best solution available to resolve your issue ,we will make every effort to see that this never happens again. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Kind Regards
Kim Morris
Client Services Manager
Absa Life's reply10 Mar 2015, 16:45
Official
Hello janagr,
Thank you for your contacting us. We appreciate customers who let us know when they're not receiving the expected levels of service from Instant Life.
We confirm that we have addressed your concerns and provided the best solution available to resolve your issue ,we will make every effort to see that this never happens again. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Kind Regards
Kim Morris
Client Services Manager
Thank you for your contacting us. We appreciate customers who let us know when they're not receiving the expected levels of service from Instant Life.
We confirm that we have addressed your concerns and provided the best solution available to resolve your issue ,we will make every effort to see that this never happens again. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Kind Regards
Kim Morris
Client Services Manager