Disgusted in ABSA’s negligence and incompetence

Yet again, ABSA has taken advantage of my vulnerable parents. My mom had an insurance policy where she was supposed to have a pause on her payments for the period she was fighting terminal cancer, Absa deducted this premium and nobody had advised my mother about this l clause in her policy until she had gone into the bank for an unrelated issue and the financial advisor picked this up. She should have been refunded these 2 years worth of premiums but as per usual, ABSA in its glorious incompetency has failed to do this.

I’m wondering how many other vulnerable people this had been done to.

This is borderline disgusting. I’m so glad I’ve changed my own policies over to a different FSP. You guys are pathetic.

As usual, someone’s going to jump at a phone and call my mom who has experienced nothing but added strain on her mental state due to ABSA. Please contact on ***.