Disappointed in Absa Instant life.

Big disappointment at Instant life, I don't know why people change from good to bad. I am with them 14 years payment start on 500pm. and cover 500k now my payment is about 2080 and the cover about 970k. So payment is more than 4 times and the cover not even double. Now they are looking for a chance to cancel my policy and grab 14 years of my money. Last month I had a problem with my pension, and I told Mr. Sibanda about it he said they will take double payment on my debt order date and if it didn't go through THE POLICY WILL BE CANCELED. Then they put it through a day early and IT DID NOT GO THROUH. On the correct date the money was there I can proof it. Yesterday they ignored me completely I ask several times at client service for the manager's name and details, but they refused and told me they would forward my letter to him I begged to put the debt order through but was IGNORED AGAIN. What can I do please help.