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bernice H
1 reviews | Active since Feb 2017
22 Oct 2025, 11:29
Declined Absa Life Cover
I app**** for a life cover on the app and then you said a consultant will call me. when someone called me, they tell me i cannot complete the application for life cover that I will pay for online i have to go into a branch. Please tell me why on earth must i go to a branch? For them to tell me what?
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Absa Life's replyOfficial
22 Oct 2025, 13:03Dear Bernice Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***0. Regards Russell EdwardsCustomer Value Management
Absa Life's reply22 Oct 2025, 13:03
Official
Dear Bernice Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***0. Regards Russell EdwardsCustomer Value Management