Claim Process is taking forever

I am writing to express my frustration regarding the delay in processing my hospital cash plan claims.

I submitted my first claim on the 3rd of April, and since then I have not received any feedback or update regarding the progress of the claim. Each time I call, I am told that the assessor will contact me back, but despite multiple follow-ups, I have still not received any communication.

I have also submitted a second claim, but I was informed that it cannot be processed until the first claim is finalised. This ongoing delay is causing me great inconvenience and concern.

I kindly request that this matter be treated as urgent and that I receive clear feedback regarding:

* The status of my first claim * The reason for the delay * When both claims will be processed and finalised

I would appreciate a prompt response and resolution to this matter.

Kind regards TXR Mpungose