sC
susan C
1 reviews | Active since Dec 2016
27 Feb 2024, 11:46
BUNCH OF ******
What a bunch of ****** are your guys. I took out a policy and the person that sold the policy said to me the day i took the policy that when i cancel my policy it will payout. Now I find out the day i want to cancel it that you wont be paying me out so you want to tell me I'm loosing all that money that i was paying for years. This is not accepted really, I wont recommended you to anyone as you just out to steel the peoples money . STOP STEELING THE PEOPLES MONEY
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Replies (2)
Absa Life's replyOfficial
27 Feb 2024, 13:28Dear Susan Cronje
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***2
Kind regards,
Group Customer Care
Nthabiseng Sibande
Absa Life's reply27 Feb 2024, 13:28
Official
Dear Susan Cronje
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***2
Kind regards,
Group Customer Care
Nthabiseng Sibande
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susan C's updateReviewer Update
12 Mar 2024, 11:19Ok so after many attempts of emails to get this matter sorted to cancel the policy . Still they dont get back to me, now suddenly I'm not on the system so please explain to me how are you taking money off my account every month then for a policy if you dont have any details of me . So can someone please explain to me how is this possible. Can someone please give me a call urgently as i need it sorted before you take money of my account again . Because i cant keep on sending the same email over and over and the something is being requested from you . I need this sorted asap
sC
susan C's update12 Mar 2024, 11:19
Reviewer Update
Ok so after many attempts of emails to get this matter sorted to cancel the policy . Still they dont get back to me, now suddenly I'm not on the system so please explain to me how are you taking money off my account every month then for a policy if you dont have any details of me . So can someone please explain to me how is this possible. Can someone please give me a call urgently as i need it sorted before you take money of my account again . Because i cant keep on sending the same email over and over and the something is being requested from you . I need this sorted asap