DC
Daniel C

1 reviews | Active since Dec 2011

13 Oct 2025, 13:52

Bitterly Disappointed

My husband has been a type 1 diabetic for more than 50 Years. A few years ago I took out an ABSA Instant Life policy (POLICY 292524) on his life, which I have been paying religiously since then. We lost everything during Covid but I somehow managed to hang onto this policy for dear life, only to be informed that this is not a full death cover policy. I was unaware of this and only found out a few days ago. I took it out because I needed something in case my husband dies. Now, I have nothing and ABSA Instant Life says the policy cannot be changed or converted. So basically, I have wasted a ton of money on something that isn't going to mean a thing to me. I'm so sad and disappointed. I thought they might be a bit more accommodating, but no, that's not the case. It was my mistake, but after all the money I've spent I was hoping they'd understand??

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Replies (2)
Absa Life
Absa Life's reply13 Oct 2025, 14:03
Official
Good day Daniel Coetzee Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apologies. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***3. RegardsGodfrey NdouCustomer Value Management
Absa Life
Absa Life's reply20 Oct 2025, 14:00
Official
Dear Daniel,
 
Thank you for your feedback. We will respond shortly. 
RegardsGodfrey Ndou Customer Value Management