BAD SERVICE

I have opened an Eyenu Nonke Funeral Plan early December 2025 and only received the policy documents on the 17/02/2026 after I have been sent from pillar to post. Eventually when I received the documents, the bank is failing to collect the premium on time up until now without constant communication and when I call the lady who assist me is not sure about their systems ans it is now almost 6 months without a policy.