At it again

I have been requesting for a contact back, ever since you have been investigating the enquiry. An agent contacted me today however I asked them to hold they dropped the call. Since since I have been waiting for a call back no call. It is very difficult to get through to you unless if I go on this channel. Can someone please assist me with the status of my policy once again? Yu keep on sending me messages that the policy has lapsed, you have promised that you will monitor this and so that it does not get into the lapsing status. You send me messages that I need to update the beneficiaries, where should I do that after the policy is in a lapse status? Payments were done but still on lapse? You keep pon sending me policy documets with the same dependents on after passing of one depend, still sending the same premium?