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ashley D
1 reviews | Active since Aug 2013
03 Apr 2024, 11:56
after 16 years this is the service
i submitted my claim via email. i keep getting sms for the past coulple days saying no documents the agent confirms seeing the email and still no progress 5 working days now still no assistance just sms that documents are missing resent the emails 10 more times
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Absa Life's replyOfficial
03 Apr 2024, 15:26Dear Ashley Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9. Kind regards,Vanessa CroweGroup Customer Care
Absa Life's reply03 Apr 2024, 15:26
Official
Dear Ashley Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9. Kind regards,Vanessa CroweGroup Customer Care