#ABSA #Your Life Does NOT Matter

ABSA, having approved my retrenchment claim that is supposed to cover me for twelve months, now refuses to pay the overdue money owed to me, more than a year later, because as in their own words (email communication to the Ombudsman), several staff members failed to process the claim correctly to begin with and after several complaints at branch level and even throught the NFO, state that due to the said employee (name included in the email communication), they cannot correct the mistake as it is the faulty staff members fault. Why promote life, dissabilty, and retrenchment insurance if you are not even commited to honoring a claim that you have approved? It would be best for people to either get insurance at one of several other insurance providers or rather seek to obtain access to credit from other banking institutions that is still honorable! I will be posting this same enquiry on Hello Peter. To date, ABSA still have not come back to me to apologize for this incompetence or to commit to rectifying the mistake, causing severe financial and emotional distress, threatening to cancel my life insurance because of their own non-payment of said policies that is supposed to cover me in this exact instance.