ABSA rejected

Greetings; hope you are well. I’ve been denied a funeral claim payout by ABSA life funeral cover. When I took the policy they told me it has to be active for six months, so every payment covers for the incoming month. On the sixth month, my mother unfortunately passed away and when I made the claim, they now tell them I have to be on the cover for 7 months. I’m battling to understand this shift and now I’m struggling to make arrangements for my mother’s funeral- I’m busy begging and borrowing all over to sort her matters out. They didn’t even have the decency to reimburse me all my 6 months payments.