JB
Johan B
1 reviews | Active since Sept 2022
10 Nov 2025, 11:30
ABSA Policy
Good day Ever since I requested ABSA to rectify my policy (no. ***) on 30 June 2025, I have never received the correct or changed documents from them. I wrote emails to them on 31 October 2025 and, among others, on 7 November 2025, and I gave them a response date and time. They still did not respond. Please put their name on Hello Peter as an irresponsible service supplier, as far as this document is concerned. Please send me an acknowledgment or reference number for this complaint. Kind regards
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Replies (4)0
Replies (4)JB
Johan B's updateReviewer Update
10 Nov 2025, 11:31 Johan Britz <***> | 11:20 (11 minutes ago) | |
to Hellopeter, Enos, Charmaine, ***, Absa, Absa
Good dayEver since I requested ABSA to send me a copy of my WILL (BRITZ ***) on or around 28 October 2025, I have never received the correct or signed documents from them. I wrote emails to them on numerous occasions, including on 7 November 2025 (see trailing email), and I provided a required response date and time. They still did not respond. Please put their name on Hello Peter as an irresponsible service supplier, as far as this document is concerned. Please send me an acknowledgment or reference number for this complaint.Kind regards
to Hellopeter, Enos, Charmaine, ***, Absa, Absa
Good dayEver since I requested ABSA to send me a copy of my WILL (BRITZ ***) on or around 28 October 2025, I have never received the correct or signed documents from them. I wrote emails to them on numerous occasions, including on 7 November 2025 (see trailing email), and I provided a required response date and time. They still did not respond. Please put their name on Hello Peter as an irresponsible service supplier, as far as this document is concerned. Please send me an acknowledgment or reference number for this complaint.Kind regards
JB
Johan B's update10 Nov 2025, 11:31
Reviewer Update
Johan Britz <***> | 11:20 (11 minutes ago) | |
to Hellopeter, Enos, Charmaine, ***, Absa, Absa
Good dayEver since I requested ABSA to send me a copy of my WILL (BRITZ ***) on or around 28 October 2025, I have never received the correct or signed documents from them. I wrote emails to them on numerous occasions, including on 7 November 2025 (see trailing email), and I provided a required response date and time. They still did not respond. Please put their name on Hello Peter as an irresponsible service supplier, as far as this document is concerned. Please send me an acknowledgment or reference number for this complaint.Kind regards
to Hellopeter, Enos, Charmaine, ***, Absa, Absa
Good dayEver since I requested ABSA to send me a copy of my WILL (BRITZ ***) on or around 28 October 2025, I have never received the correct or signed documents from them. I wrote emails to them on numerous occasions, including on 7 November 2025 (see trailing email), and I provided a required response date and time. They still did not respond. Please put their name on Hello Peter as an irresponsible service supplier, as far as this document is concerned. Please send me an acknowledgment or reference number for this complaint.Kind regards
Absa Life's replyOfficial
10 Nov 2025, 13:07Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***0. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa Life's reply10 Nov 2025, 13:07
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***0. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
JB
Johan B's updateReviewer Update
10 Nov 2025, 13:50Nthabiseng
Thank you for the reply.
Thank you for the reply.
JB
Johan B's update10 Nov 2025, 13:50
Reviewer Update
Nthabiseng
Thank you for the reply.
Thank you for the reply.
Absa Life's replyOfficial
10 Nov 2025, 15:57Dear Sir
It is a pleasure.
It is a pleasure.
Absa Life's reply10 Nov 2025, 15:57
Official
Dear Sir
It is a pleasure.
It is a pleasure.