ABSA no life

I've been diagnosed with a critical illnes, and since then have been placed on permanent disability. However, ABSA Life is making my disability worse by not responding to claim that I have submitted. It's been almost two month now that no correspondence or call has been received. It is really sad that when you fail to provide funds for their debit order, that they can send you numerous reminders and then threaten you that your policy will be cancelled if no funds are received to provide for the debit orders. I hope someone important from ABSA reads this and responds on time. I no longer have access to my work e-mail as I am on permanent disability, which ABSA Life needed confirmation of, and was provided along with all medical and doctors reports.