Absa Life is a ****

On the 24th of November 2022 I posted a review on Hellopeter website titled "Terrible customer service - Consultant from hell" where I detailed my worse encounter with ABSA Life consultant who made me regret doing a quotation with ABSA Life for my vehicle credit cover. Just a bit of a background. The consultant in question didn't want to assist me in reaching a consultant who left me hanging the previous day and would not help at all to complete my application for a credit cover instead she threaten to cut the call and would talk over me and rudely interrupt me at every turn. I ended up posting a review only then I was contacted and the business apologized and vow to take action against her. I ended up taking a credit cover, which covered me in the event of retrenchment, death and disability.

Fast forward to 2025 November I was retrenched in October 2025, submitted a claim with Absa Life on the 27th of November 2025 and few days later I received and SMS notifying me that the claim has been rejected. I made a follow up with ABSA Life in which I was told that Retrenchment was not covered. I was shocked and in disbelief, not only that I have lost employment but now I'm about to lose my car which I have been making payments towards for the past 4 years. I disputed that and a consultant who was assisting me said she will escalate my dispute. After couple of days I made contact again and another consultant said there's nothing on the system suggesting that my matter was escalated and promised I will received an email with the result of the claim, but no email came. I phoned them one more time and this time I was informed that there were no result for my claim on the system and a request was going to be made to ensure proper paper work was generated so that I can file a dispute. Till today I still have nothing. I'm stagnant cant register a dispute with ABSA Life nor can I approach the Ombudsman. I'm frustrated and stressed. The business conduct has affected my mental health. I don't know what to do any more and would advise anybody and everybody to refrain from doing business with ABSA.