ML
Mpho L
1 reviews | Active since Jan 2026
05 Jan 2026, 10:38
ABSA life
My experience has been horrible I open a policy with absa in 2022 and the premiums increase every year. I haven’t claimed since opening the policy to my surprise when I want to cancel it they say I will forfeit all my premiums.Yet they are unable to provide with the policy documents stating that I forfeit when cancelling nor are they able to provide with the terms and conditions of the agreement
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Replies (2)
Absa Life's replyOfficial
05 Jan 2026, 12:58Dear Mpho, Thank you for bringing this unfortunate matter to my attention, and please accept my sincere apologies for the inconvenience. Your case reference number is C-***7. I will review the matter and provide you with an expected timeframe for further feedback. Kind regards,Basani HlungwaneAbsa Bank Ltd
Absa Life's reply05 Jan 2026, 12:58
Official
Dear Mpho, Thank you for bringing this unfortunate matter to my attention, and please accept my sincere apologies for the inconvenience. Your case reference number is C-***7. I will review the matter and provide you with an expected timeframe for further feedback. Kind regards,Basani HlungwaneAbsa Bank Ltd
Absa Life's replyOfficial
07 Jan 2026, 08:25Dear Mpho, I hope you are well. We refer to our previous communication and noticed that we have not yet received a response from you. We completely understand that you may have a busy schedule, but we kindly request that you provide us with the policy number in question at your earliest convenience. This information is essential for our mandated officials to assist you further. Please be informed that our office will need to close the case by 08/01/2025 at 09:00 if we do not receive the necessary information. Without the policy number, we are unable to proceed with the file. Should you be dissatisfied with this outcome or require additional assistance, please let us know, and we will gladly reopen the case for further review. Once again, we sincerely apologise for any inconvenience this may have caused and appreciate you’re understanding.
Absa Life's reply07 Jan 2026, 08:25
Official
Dear Mpho, I hope you are well. We refer to our previous communication and noticed that we have not yet received a response from you. We completely understand that you may have a busy schedule, but we kindly request that you provide us with the policy number in question at your earliest convenience. This information is essential for our mandated officials to assist you further. Please be informed that our office will need to close the case by 08/01/2025 at 09:00 if we do not receive the necessary information. Without the policy number, we are unable to proceed with the file. Should you be dissatisfied with this outcome or require additional assistance, please let us know, and we will gladly reopen the case for further review. Once again, we sincerely apologise for any inconvenience this may have caused and appreciate you’re understanding.