AR
A R
1 reviews | Active since Jan 2024
22 Jan 2024, 09:56
ABSA Instant Life Policy
Stay far away from these people!!! I took out a policy at ABSA Instant Life a few years ago. Worst decision ever. I was diagnosed with stage four Lymphoma cancer, I'm terminally ill and has been given a year to live. I put in a claim last year September. So far nothing. My claim has been send from one person to another. Trying to phone them is just impossible. The last lady working with my claim's phone has been engaged now for two weeks. I spoke with her before Christmas and she told me she is working on the claim. The previous lady just don't answer her phone. I left numerous messages at the call centre to phone me back. Nothing. Something strange is gowing on there. Stay far away!!!
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Replies (3)
Absa Life's replyOfficial
22 Jan 2024, 12:49Dear Andre Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5. Kind regards,Vanessa CroweGroup Customer Care
Absa Life's reply22 Jan 2024, 12:49
Official
Dear Andre Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5. Kind regards,Vanessa CroweGroup Customer Care
AR
A R's updateReviewer Update
12 May 2024, 11:11Update on my complaint with ABSA Instant life. I received a few calls from Vanessa Crowe at customer care, After that nothing happened. I the mean time I lodged a complaint at ABSA. I received a few emails from them that they are still assessing my claim. I asked if they need any help with information. But I still get the same sms and email that they are still assessing my claim.
How can a company like ABSA treat a paying customer like this. It is a constant daily struggle to try to cope with a devastating cancer that is slowly killing me. It is almost 9 months now that they are assessing my claim. How is it possible to still be assessing the claim after all these months.
I really desperately need help from someone to solve this. My next option is to see if at the banking ombutsman and social media there are somebody can help me with sorting my claim out.
How can a company like ABSA treat a paying customer like this. It is a constant daily struggle to try to cope with a devastating cancer that is slowly killing me. It is almost 9 months now that they are assessing my claim. How is it possible to still be assessing the claim after all these months.
I really desperately need help from someone to solve this. My next option is to see if at the banking ombutsman and social media there are somebody can help me with sorting my claim out.
AR
A R's update12 May 2024, 11:11
Reviewer Update
Update on my complaint with ABSA Instant life. I received a few calls from Vanessa Crowe at customer care, After that nothing happened. I the mean time I lodged a complaint at ABSA. I received a few emails from them that they are still assessing my claim. I asked if they need any help with information. But I still get the same sms and email that they are still assessing my claim.
How can a company like ABSA treat a paying customer like this. It is a constant daily struggle to try to cope with a devastating cancer that is slowly killing me. It is almost 9 months now that they are assessing my claim. How is it possible to still be assessing the claim after all these months.
I really desperately need help from someone to solve this. My next option is to see if at the banking ombutsman and social media there are somebody can help me with sorting my claim out.
How can a company like ABSA treat a paying customer like this. It is a constant daily struggle to try to cope with a devastating cancer that is slowly killing me. It is almost 9 months now that they are assessing my claim. How is it possible to still be assessing the claim after all these months.
I really desperately need help from someone to solve this. My next option is to see if at the banking ombutsman and social media there are somebody can help me with sorting my claim out.
Absa Life's replyOfficial
13 May 2024, 09:28Dear Andre Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I note that there is a pending reference number open with Absa Life and will follow up The reference number for your complaint is C-***5. Kind regards,Vanessa CroweGroup Customer Care
Absa Life's reply13 May 2024, 09:28
Official
Dear Andre Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I note that there is a pending reference number open with Absa Life and will follow up The reference number for your complaint is C-***5. Kind regards,Vanessa CroweGroup Customer Care