Absa Instant Life isn't customer-centric on their digital journey!

I've been having endless problems getting my online profiles sorted out. Firstly, I don't understand why 3 of my policies are under one profile and another one on a different profile. It would make sense to allow customers one entry point for all their policies! Secondly, they have my first name for the 3 policies as my known name, not my actual name per ID. Now, 5 years later, I'm being asked for an ID copy to update it, even though it's correct on the second profile with the one policy! Thirdly, I need to log in to view my 3x policies on my one profile, using my work email address as my username. The issue is that effective March 1, that company no longer employs me, and now I need to continue using the associated email address as my username! I asked if they could change it and was summarily told no. Then I wondered if my online profile could be deleted or reset so I could maybe sign up for a new profile with the right information. I was again summarily told no. In this digital day and age, it's concerning that Absa Instant Life cannot provide such a service. I wonder if the various client service consultants that have touched my query even bothered to discuss it with their IT dept. Because of this awful experience, I doubt Absa Instant Life can handle my life insurance affairs. I shudder to think how my loved ones will deal with such an *********** bunch when I'm deceased. It may be the right time to cancel my policies with them and go to a more customer-focused company. I'd appreciate a call from Absa Instant Life's IT support department or a customer service manager to discuss this matter. Otherwise, cancelling these 4 policies will be my next move!