Absa instant life

Absa Instant life doesn't take clients seriously, I am writing to express my deep dissatisfaction with the lack of communication and responsiveness regarding my pending terminal illness claim. Despite numerous attempts to reach out for updates and clarification, I have not received any meaningful response from your company. Policy details: Policy number;326820 Claim *** Claim date:09 November 2023 I initially filed the claim on the 09th November 2023 due to terminal illness. Since then, I have diligently followed up on the status of my claim through phone calls with the lady by the name of Heather and email to your claims department. However, each time I contact your company, I am met with vague assurance and promises of callbacks that never materialize. I demand immediate ato my claim and a clear explanation for the delay and lack of communication.

Regards Sanah