ABSA instant life *******

Hi, I changed banking details and informed you. I was advised that I would receive an email and that I should reply on that email and instruct ABSA to deduct my outstanding premiums from my new bank account. I gave ABSA my new banking details over a week and a half ago. This morning I got an email saying that my life cover which I have been paying for the past two and half years has been cancelled. I gave ABSA notice of changed of details, and a consultant did contact me a week and half ago and updated my banking details on ABSAs system. I am frustrated as to why my policy has been cancelled. I was not given an opportunity to make alternative arrangement to make a payment, I was not given an eft option for me to deposit my premium.