AM
Ajith M

1 reviews | Active since Sept 2020

10 Jan 2024, 19:18

absa

i took out 2 life cover policy with absa life 1 cover was for me and 1 cover for my wife iwanted to change the beneficary on my wifes poilcy emauled all documents to a lady sandra stiil no change of beneficary to date cant get hold of her tried callig the customer care you must wait the wholeday still never speak to a consultantsecond issue i want to cancel my policy as absa compared to other insurance company are tooo expensive still my policy has not been cancelled but to take out a poliocy with absa the broker or consultant will give you servive u cant beleive no phone call no email nothing is absa battling for funds for data and airtime to my expereince i would not recomend any one to deal with absaq insurane what a pathetic service very disappointed

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Replies (2)
Absa Life
Absa Life's reply11 Jan 2024, 09:54
Official
Dear Ajith, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***7. I will review the matter, and provide you with an expected timeframe for further feedback.  Kind regards,Basani HlungwaneAbsa Bank Ltd
Absa Life
Absa Life's reply11 Jan 2024, 10:50
Official
Your concerns are very important to us and we kindly request you to please confirm the policy number to be cancelled for us to assist further. Kindly reply by email. Thank you.