GM
Gugu M

1 reviews | Active since Dec 2010

25 Feb 2015, 12:14

A job well done

I contacted Instant life to get my policy schedule sent to me via email, I also had to update my beneficiary details. In exactly 7 minutes I got my schedule and a form to update my beneficiary info on. I then sent it back to them and in 20 minutes I got an updated endor*****t that all is in order and what info had been updated. I'm pleasantly surprised as there's a stigma around insurance companies of not doing the right thing the 1st time around. Lerato Mpatoli was excellent and told me exactly whats needed and how long it will take for the updates, she wasn't lying at all.<br> <br> Thank you ever so much

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Replies (1)
Absa Life
Absa Life's reply25 Feb 2015, 12:45
Official
Hello shentisha,


We would like to thank you for taking the time to give us this positive feedback. We strive to ensure that we deliver a good standard of service to our customers and it is always good to hear that we achieved this.

This positive feedback will inspire us to continue servicing our customers positively and efficiently.

Please feel free to contact us should you require any further assistance

Kind Regards

Kim Morris
Client Services Manager