DV
Divan V
1 reviews | Active since Dec 2022
13 Dec 2022, 15:18
Disappointed in the service
Not at all impressed with the service.... Waiting 7 days for a device that should've been delivered between 24-48 hours.... Paid the money into the account the 5/12/22 on the 13/12/22 still no cell phone.... Poor, poor service
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Replies (3)0
Replies (3)
INSRAP's replyOfficial
14 Dec 2022, 09:02HI Divan, sincerest apologies for the lack of service. I am just checking with my team and will be in touch. Monique
INSRAP's reply14 Dec 2022, 09:02
Official
HI Divan, sincerest apologies for the lack of service. I am just checking with my team and will be in touch. Monique
INSRAP's replyOfficial
14 Dec 2022, 09:23Morning again Divan, again, thank you for reaching out to us. My team did confirm that it took them a while to get hold of you with the contact information provided by your insurer, as we cannot deliver without confirming delivery arrangements with our client, for obvious reasons. We did eventually get confirmation via email after hours on Monday the 12th and the handset was despatched yesterday for delivery today. Again, we do understand your frustration, but please also understand that we have certain protocols we also follow prior to delivery. I sincerely hope this explains the delay. Monique
INSRAP's reply14 Dec 2022, 09:23
Official
Morning again Divan, again, thank you for reaching out to us. My team did confirm that it took them a while to get hold of you with the contact information provided by your insurer, as we cannot deliver without confirming delivery arrangements with our client, for obvious reasons. We did eventually get confirmation via email after hours on Monday the 12th and the handset was despatched yesterday for delivery today. Again, we do understand your frustration, but please also understand that we have certain protocols we also follow prior to delivery. I sincerely hope this explains the delay. Monique
INSRAP's replyOfficial
15 Dec 2022, 09:13Good morning Divan, may i ask if you received your device in good order and that everything is now in order? Many thanks. Monique
INSRAP's reply15 Dec 2022, 09:13
Official
Good morning Divan, may i ask if you received your device in good order and that everything is now in order? Many thanks. Monique