SM
Sihle M

1 reviews | Active since Oct 2022

24 Oct 2022, 07:31

Worst car dealership

I bought a 2015 VW golf 7 gti at InspectaCar City Side Motors on 23 October 2021 and was told it is in good condition and had it delivered to me. 4 hours after receiving the car, it had a water leakage problem. I informed the dealership and was told they will collect it and have it fixed. I had to fight and complain for them to collect the car. It was collected 3weeks later on the 9 November 2021. They fixed the leakage problem and I collected it on the 19 November 2021. Few weeks later on the 18 December the car had more problems and wouldn't start. Informed the dealership and was told to take it checked out. I took the car at VW Rustenburg on the 18 January 2022 to get it checked out. VW did a diagnose and find out that the unit Component,Engine Harness and elect cables have burnt caused by the water leakage it had and will cost R142k to fix the problem. InspectaCar City Side Motors promised to pay for the damage by the Manager Mohammed. VW fixed the unit Components but stopped fixing the other parts because InspectaCar City Side Motors haven't paid the quotation given to them. I called Mohammed and he promised he will sort the payment issue but as always empty promises and now has blocked my calls and VW Rustenburg calls. When we use different numbers the calls go through to him but when we use the numbers we use to call him with, it does not go through. It is now 23 October 2022 and InspectaCar City Side Motors and Mohammed are yet to pay for the damages they promised to pay and are ignoring all our calls.

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Replies (1)
InspectaCar
InspectaCar's reply24 Oct 2022, 07:47
Official
Dear Sihle M, 

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,
InspectaCar Service Resolution