GP
Graham P

1 reviews | Active since Nov 2016

03 Mar 2020, 10:13

Thank you for SPOILING my new car experience for years to come - SOO DISAPPOINTED

I recently Bought an Audi A3 1.8tsi Quattro from the Wonderboom branch. I took delivery on the 27th Of feb (last friday) and have now had to give it back to the dealership to fix. Donivan is dealing with the case, and while he is going out of his way to try and remedy the situation by coming to fetch the vehicle and repairing the vehicle, I no longer trust the vehicle going forward due to all the issues it has:

1. The car loses all of its coolant - I have to top up two to three times a day to prevent the warning from coming up. You owe me R121 for the coolant I have had to put in. 2. The listing specified the car has navigation installed - it does not (https://www.autotrader.co.za/car-for-sale/audi/a3/1.8t/***0) 3. The passenger side mirror indicator randomly works and then doesn’t – alert on the dashboard (apparently damaged in the washbay) 4. Alignment and balance – the car starts to hop and shudder on the wheels above 100KM/H (especially at 120KM/H) 4. The front grill is cracked directly above the Number Plate holder mounting brackets– not sure if this happened when the number plate was removed, but it was not cracked in the photos) 5. The front number plate was removed and placed in the boot by Inspectacar – apparently because it was interfering with the PDC – I have been pulled over twice now by Metro police because of this. 6. The Spare key needs to be encoded please – it opens the door manually but the car does not recognize the remote or run with it – gives “gearbox error” when using this key. 7. New License disk – the old license disk is still on the car

I have had my car for 3 days and now have to sit without it for how long???

0
Replies (4)
GP
Graham P's update03 Mar 2020, 12:15
Reviewer Update
Navigation??
GP
Graham P's update03 Mar 2020, 13:02
Reviewer Update
So my car was collected at work - apparently how I get home is now my problem..

InspectaCar
InspectaCar's reply03 Mar 2020, 13:23
Official
Dear Graham Pyott,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,
InspectaCar Financial Service Resolution
GP
Graham P's update09 Mar 2020, 12:11
Reviewer Update
Yeah right - not one phone call from you - but then reading the HUGE AMOUNT of complaints on the internet about Inspectacar it does not surprise me.... I will make sure that I spread the word near and far about this compamy