MS
Morongwa S
1 reviews | Active since Apr 2021
19 Apr 2023, 01:40
Sold a ****** car
I purchased a car 5 months ago from Inspector Car Gezina now Icar Gezina. I have been having issues with the car from the first week of purchase and their after sales team was not helpful at all. Fast forward to my latest issue with the car which forced me to take the car to Mercedes Benz to get checked out I got a shock of my life after learning that my car was a ****** car! The car was taken away from me by the police(very traumatic experience) and NO ONE from inspector has ever bothered to find out how this whole thing is affecting me! I’m car less, I have paid for the car, insurance and tracker for the month! I now have to miss work, organise transport for my son and mom!!! I feel like I’m losing my mind everyday sitting in the house hoping they Will atleast say something! PLEASE HELP!
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Replies (2)
InspectaCar's replyOfficial
19 Apr 2023, 07:43Dear *****gwa Setlatjile
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
InspectaCar Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
InspectaCar Service Resolution
InspectaCar's reply19 Apr 2023, 07:43
Official
Dear *****gwa Setlatjile
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
InspectaCar Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
InspectaCar Service Resolution
MS
Morongwa S's updateReviewer Update
20 Apr 2023, 05:07******!!!!! I was called yesterday after this review by a sales guy called David, he told me that their director Tahir was there and asked me to come over to the dealer so that they can pay off the car! I made means to go to Gezina hoping that my issue is finally resolved, when I got there I found David, Lee (after sales manager) and Juan who is also a after sales manager. They started off the meeting by saying that I need to go pick and choose a new car which will be financed under the same contract I already have for the ****** car, they further said that @Wesbank will refund my premiums for the previous car! I asked to have all this is writing and Juan started getting very angry and intimidating to me by telling me that it’s either this, or I will never get my money back as this this take over 2 months to be resolved. He emphasised this after seeing how desperate and emotional I was over this and further went ahead telling me how clueless I was as I was a first time buyer! He then said that the SME( Jemein )from WesBank was there in the morning . I asked we wait for the guy from WesBank he said that he just called him to tell him not to come back anymore!!!! I’m very upset and this is causing me a lot of stress and anxiety!!!!!!
MS
Morongwa S's update20 Apr 2023, 05:07
Reviewer Update
******!!!!! I was called yesterday after this review by a sales guy called David, he told me that their director Tahir was there and asked me to come over to the dealer so that they can pay off the car! I made means to go to Gezina hoping that my issue is finally resolved, when I got there I found David, Lee (after sales manager) and Juan who is also a after sales manager. They started off the meeting by saying that I need to go pick and choose a new car which will be financed under the same contract I already have for the ****** car, they further said that @Wesbank will refund my premiums for the previous car! I asked to have all this is writing and Juan started getting very angry and intimidating to me by telling me that it’s either this, or I will never get my money back as this this take over 2 months to be resolved. He emphasised this after seeing how desperate and emotional I was over this and further went ahead telling me how clueless I was as I was a first time buyer! He then said that the SME( Jemein )from WesBank was there in the morning . I asked we wait for the guy from WesBank he said that he just called him to tell him not to come back anymore!!!! I’m very upset and this is causing me a lot of stress and anxiety!!!!!!