1 reviews | Active since Jun 2011
****** and below poor customer service
This was my very first encounter with this dealership and true be told they have one particularly awesome sales person and her name is Pretty Masemola. Having said that however, if ever there was an organization where ****** existed it’s there and it filters right down to the matter in which their customers are treated. Black customers that is.
What they forget is that money has no colour and if you are going to be paying for something you need to get your monies worth. I had an issue with the BMW that I had an interest in. The right front door panel was so damaged inside and they told me it would cost them R42k to replace it. What they don’t know is I called BMW parts in Midrand and the door panel costs R670.
They took the car in for roadworthy testing with two front tyres completely run down and expected to pass and we’re forced to replace the tyres.
Now the biggest issue right now is having bought the car and received delivery on 26 November 2021, there was a temporary permit with the car as the disc had expired. I was sent a registration document to get the disc myself only to discover there were penalties on that disc. The temporary permit had expired (16 December 2021) and now I’m yet again, after notifying them that I would be in the PTA CBD on 20 December and the disc and plates should be ready for collection, I’m told late in the afternoon to make my way to collect the disc & plates.
Today, I follow up and I’m told by the sales consultant Pretty that the drivers have been instructed not to make deliveries in my area which is Centurion. What does that say about their level of customer service and the fact that I could potentially share my unpleasant experience with other I know. To me it tells me we got what we wanted which was a sale although incomplete and the rest is not our business.
When is South Africa going to stop the ****** nonsense and realize that when it come to business customer is king, regardless of race.
I would never recommend them to anyone.
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,InspectaCar Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,InspectaCar Service Resolution
A gentleman from you office did indeed call me and I was then contacted by the dealership to inform me that my number plate and disc issue would be delivered. However there is still the pending issue of the front drivers door panel that was not replaced but instead glued down and all the door handles inside that need to be replaced.
I took great offence that the dealer principle would request that I please remove the review I wrote on them as this would dent their image with future customers.
If the delivered professional service in the first place, there would be no need for such reviews as the one I wrote. Why did it need to get to me writing a review which was escalated to head office for me to get good service? It’s completely unacceptable. So until such time that the doors have been replaced and are up to standard this matter remains open in my books
A gentleman from you office did indeed call me and I was then contacted by the dealership to inform me that my number plate and disc issue would be delivered. However there is still the pending issue of the front drivers door panel that was not replaced but instead glued down and all the door handles inside that need to be replaced.
I took great offence that the dealer principle would request that I please remove the review I wrote on them as this would dent their image with future customers.
If the delivered professional service in the first place, there would be no need for such reviews as the one I wrote. Why did it need to get to me writing a review which was escalated to head office for me to get good service? It’s completely unacceptable. So until such time that the doors have been replaced and are up to standard this matter remains open in my books
I ran around all throughout January to used part BMW suppliers looking for these parts to no avail.
Finally on Tuesday 15th February I sent them a quote from BMW Midrand and I’ve not heard from them since. I even took it a step further and sent a copy of the quote to the gentleman handling the matter at their head office Mzwandile Mazive and got no response from him either, especially given he made a commitment to me that he would ensure this matter gets resolved.
InspectaCar Gezina is full of ***** who are quick to take the clients money but providing them with vehicles that are less than up to stand and more so not prepared to ensure the vehicles are in the vest condition.
I’m highly annoyed and would not recommend anyone purchase their cars from IInspectaCar Gezina
I ran around all throughout January to used part BMW suppliers looking for these parts to no avail.
Finally on Tuesday 15th February I sent them a quote from BMW Midrand and I’ve not heard from them since. I even took it a step further and sent a copy of the quote to the gentleman handling the matter at their head office Mzwandile Mazive and got no response from him either, especially given he made a commitment to me that he would ensure this matter gets resolved.
InspectaCar Gezina is full of ***** who are quick to take the clients money but providing them with vehicles that are less than up to stand and more so not prepared to ensure the vehicles are in the vest condition.
I’m highly annoyed and would not recommend anyone purchase their cars from IInspectaCar Gezina
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,InspectaCar Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,InspectaCar Service Resolution
I quote from BMW Midrand was sent to the sales consultant on 15 February ad per her request. On the very same day I sent the exact same quote to Mzwandile on WhatsApp which he read by the way and did not respond to. On 18 February I contacted the sales consultant to do a follow up and she informed that my quote is sitting with management.
Prior to all this, I took time out of my time running around looking for quotes from used part dealers and kept the sales consultant updated on every single trip I took.
So where do you get the nerve to tell me I did not keep you updated. I have WhatsApp messages sent updating your sales consultant so how dare you?
Where do you get the write to sent me an email with such nonsense?
I quote from BMW Midrand was sent to the sales consultant on 15 February ad per her request. On the very same day I sent the exact same quote to Mzwandile on WhatsApp which he read by the way and did not respond to. On 18 February I contacted the sales consultant to do a follow up and she informed that my quote is sitting with management.
Prior to all this, I took time out of my time running around looking for quotes from used part dealers and kept the sales consultant updated on every single trip I took.
So where do you get the nerve to tell me I did not keep you updated. I have WhatsApp messages sent updating your sales consultant so how dare you?
Where do you get the write to sent me an email with such nonsense?