Poor Service and Bad Experience with InspectaCar

I am severely disappointed by poor service and treatment which I received at InspectaCar. On 29.05.2020, I bought an Audi A4, the car had chips and scratches with a dented number plate which the salesman also promised to replace. The salesman by the name of Duke advised that I can bring the car at a later stage and do roadworthy as well when I bring it back. Same day, I bought the car, when I reached the freeway, I noticed that there was wind blowing on the drivers door. The car was driving nicely but I thought there was wheel alignment issue but I was not certain, same day as I was arriving at my place, I heard a strange noise when I am applying brakes in speed humps when driving with low speed. A few weeks later, I took the car to InspectaCar for fixing of the scratches, number plate replacement and roadworthy. I stay in Joburg and I spent the whole day, the scratch was fixed, number plate not replaced with no explanation. To date, I still do not have the new front number plate. The salesman asked me to come again at a later stage for the roadworthy appointment of the car as the testing station was operating under covid 19 restrictions, he actually suggested end of July to beginning of August. I called for him and I was told that he is off sick until Shadrack assisted me.

On 21.08.2020, I went again to InspectaCar for roadworthy testing and my car was taken in for roadworthy, the driver who took my car for testing mentioned that they had to change the front tyres, I then mentioned to him that actually, the car has been showing traction control warning light and he said this might be wheel alignment. He then took me to someone whom he called after Sales Manager by the name of Vicky and I mentioned the traction control warning light and the noise about when I brake and I also mentioned that the car was sometimes not stable on the road, Vicky asked us to take it to Dunlop to have it checked, the guys suggested that it's shocks which they said they replaced. Same day, when I drove onto speed humps, I noticed that the noise is still there and the traction control light is still showing sometimes. On 31.10.2020, I went to InspectaCar to report that the problem is persisting, I was lucky as I arrived, I met the owner who quickly referred me to the mechanic, the mechanic drove the car and he also identified the noise. I also mentioned if he can look at the exhaust as the car was noisy. He said the exhaust is not leaking, it just needs to be tightened. Just as we finish with the mechanic, a guy by the name of Juan showed up at the workshop and he stated that he is an after sales manager and I mentioned the issues to him being, the traction control warning light, the noise when applying brakes, the exhaust and the door that blows air when driving, he said those are very small problems, they will sort them out. The workshop manager booked a car an appointment to fix it on 05.11.2020, I went to fetch the car, I drove the car to Durban. I noticed that the problem is still there, I called Juan on 09.11.2020 with no avail, on 11.11.2020 (5 days after the car was fixed), I then sent him a WhatsApp message asking him to arrange for a driver to fetch the car because the noise is still there which he read and never responded. I kept on calling almost everyday but no response, the cherry on top is when I spoke to his colleague by the name of Johan who went all out trying to get me to talk to Juan but Juan refused to talk to me. I then got hold of the workshop manager who fixed my car and he promised that he will call me back which he never did. I was surprised by this behaviour, if you fixed the car why are you not asking for it to be brought back so that you can sort the problem? In this whole situation, the salesman is not helping with anything, he is so rude. He treats me like he does not know me or never sold me any car, and I actually told him that he is the one who should be running around making sure that I am getting help. The exhaust and the door was also not fixed although Juan had promised for these to be fixed. The salesman then called to tell me that Juan the after sales manager advised that he is not getting involved because they did what I asked them to do, I advised the salesman that's a very wrong statement, I never told them what to do, I told them the problem with the car . I was very surprised by this, why and how.

At this stage the car is showing EPC light after they did what they had to do, how do you say that if 5 days later after the car was taken in for repairs is still not fine? Last week on Wednesday, Johan put me through to Vicky who tried to assist me and asked me to bring the car today so he can send it for evaluation. I took the car there today 30.11.2020 after struggling to get help. As if my problems with InspectaCar are not enough, now I get a call asking me for a lock nut when they were the last ones to use it. What is upsetting me is that the owner had asked to see me before I leave but Juan advised that there is no need for me to see the owner. Buying a car from InspectaCar has proven to be very painful decision as it has costed me and still costing me a lot of money and causing me a lot of inconvenience.

I have children going to different schools and I work on the other side, I have to use Uber to drop the kids at school and I must use Uber to and from work and to my meeting and this is an expensive exercise for me, I have spent a lot of petrol already driving form Joburg to Pretoria for these complaints.

I am supposed to travel with the car on Wednesday 2.12.2020, I am not even able to move around to prepare for my preparation.

I actually wish my issue was never handled by this Juan!