TB
THULILE B

1 reviews | Active since Oct 2014

26 Jul 2022, 14:05

Not Happy at all - POPIA Violation

I purchased a vehicle from InspectaCar Gezina on 23 July 2022 and without my permission they submitted my details and opened an account with CarTrack (Pty) Ltd in my name. I started getting sms's from CarTrack trying to push a Debit Order Mandate through my bank account. When I called to find out what's happening and to cancel I was told that I have an active account with them for my car and in order to cancel, I have to pay a cancellation penalty fee even though I did not ask for this darn thing. They are also telling me that if I don't pay the cancellation fee they will continue to debit my account and report me to the credit bureau for non-payment. POPIA is not there for fun guys. Fix this. And CarTarack how do you guys just process a person's info and open accounts when you have never ever spoken to them?

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Replies (3)
InspectaCar
InspectaCar's reply26 Jul 2022, 14:26
Official
Dear Thulile B,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,
InspectaCar Financial Service Resolution
TB
THULILE B's update31 Jul 2022, 15:12
Reviewer Update
It's a week later and nobody has been in touch with me.
InspectaCar
InspectaCar's reply01 Aug 2022, 08:12
Official
 Dear Thulile B,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,
InspectaCar Financial Service Resolution