No spare key for a new car

<p>We bought a car in July 2016, we got only told upon collection that inspectacar didn't have the spare key for the car when we had paid full cash deposit and had travelled from Durban to Johannesburg to collect the car. We were then asked to get a quote from Mercedes Ben Pinetown by Ismail Shahed for a new key to be cut which we did by August 2016 but have still not received the spare key until today. We've called numerous times but still have no joy. </p>