InspectaCar Gezina is Appalling

Mokgadi (F&I) at InspectaCar Gezina called me non stop when buying the car. I dealt with her throughout. They did not have my spare key on site and promised to deliver it in the following week. I fetched my car on 31 Oct 2020 and as of today I still have no key. I have been promised call backs which have not materialised but above all, I have had calls dropped in my ear by a Duke and Mokgadi just refuses to take my calls. The only time she did take my call she promised to call me shortly and has not done so.

It has take 3 weeks to deliver a key and Inspecta Gezina STILL has not gotten that right. On top of that the people that answer their phones are terribly rude.

As of today, Duke hung up on me, then I asked to speak to a manager and I was given to different numbers, one being that of a guy named Mohammed who was on voicemail. The first number just simply didn’t exist.

I am appalled and disgusted by the level of service I have received after sale. This is something that is due to me and was promised would be resolved in the first week of November.

I am taking this matter to the Consumer Protection.