HORRIFIC CUSTOMER SERVICE AT INSPECTACAR GEZINA

In September 2019 my father was diagnosed with Stage 4 Colon Cancer and one of his dreams was to own a BMW328i. After a few months of searching on the internet, he found his dream car at INSPECTACAR GEZINA (Pta) and purchased the vehicle through sales person DUKE BALOYI on 24/02/2020. In the T&Cs, a clause was inserted by by my father stating that the sale would be dependent on a motorway test drive and a Dekar AA Technical Report. Sadly, my father passed away suddenly after an 11 month battle with cancer on 14 August 2020, leaving behind a very bereft wife and daughter. On Friday, 23 October 2020, my mom and I went to collect the Certificate for the BMW at INSPECTACAR and was "assisted" by DUKE BALOYI. After receiving the registration papers, my mother then brought up the agreement that my father had signed , when Duke had the audacity to accuse my father of adding an additional clause after the document had been signed. My father was honest to a fault and I know that with a cer*****y he wouldn't do anything of the kind. Duke then asked how my mother could act on my father's behalf because he was deceased, I then kindly explained that my mother, prior to my father's death obtained a Power of Attorney, which gives her the full legal right to act on behalf of my father. Duke didn't seem to understand what I had explained to him and went on to say that we should be grateful he gave us the registration papers. Why should we be grateful for something that we paid for? My mother tried to get her point across once again to Duke but he again rudely interrupted her and said that she must live with it. My mother and I left, completely traumatized by the experience and shocked by the character defamation of a deceased man who couldn't defend himself against such claims. Gone are the days when customers are valued and treated with respect and dignity, especially after suffering the loss of a loved one. I can't stress this enough STAY AWAY FROM INSPECTACAR it is not a reputable dealership evidenced by the caliber of people in its employ. My father's memory forever tarnished by DUKE BALOYI while all his bosses/ colleagues just sat around and watched, he'll probably get a raise.