TM
Tshegofatso M

1 reviews | Active since Mar 2017

05 Sept 2019, 19:05

Don't bother with Inspectacar

I purchased my car in July and when I got it it was on 16000km. The service was supposed to have been done at 15000 before I got the car but it wasn't and everytime I kept asking I was told to follow up with Renault myself. Luckily Renault did not penalize me for late service. Now I have been asking for my spare key and copy of my contract since I got the car and I keep getting the run around. They said they would get the disc done for me as well but that hasn't happened either. All they care about is making the sale but after the commission is received you as the client are on your own. I was told to contact 4 different people who are apparently responsible for my spare key. At 1 point I had to drive to the guy who assisted me with getting a car, I went to his house in fourways because apparently my file and key were there. I was late for work and I wasted my petrol because the key I was given was incorrect and the file was not there. I was told some bull**** story about how my key was given to the wrong client but it will be sorted out for me asap. It is 2months later and there is someone out there who has access to taking my car at any time. My license disc is expiring this month and I was promised they would do it for me because usually I would do it then they would reimburse me but to apologize about everything they will do it for me. I received my contract via watsapp. Everything is just seeming too *****. Do yourself a favor and do not buy a car from this place. You will fight day and night. Inspectacar fourways near cedar square and inspectacar brits are the worst companies I've ever had to deal with. A sales man called Archie and his partner William will promise you the world but once the sale is through you are nothing

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Replies (1)
InspectaCar
InspectaCar's reply20 Nov 2020, 10:17
Official
Dear Tshegofatso
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution