1 reviews | Active since Feb 2019
*****ed Inspectacar dealership
On 23 February 2019 I bought an Audi A6 from Inspectacar Rooihuiskraal. I told them that I will register the vehicle myself and put it through the test myself. In our discussion the salesman told me that I have 30 days to return the vehicle if I am dissatisfied with the purchase. After only 437km and 20 hours of possesion the vehicle has an engine issue and leaves me stranded next to the highway. R8300 and 6 hours on rollback I am home safely with the vehicle. I phoned Inspectacar on Monday only to be told that I forfeited all my rights to warranties and returns due to it being a cashbuy. I was never informed of this. Only told to "sign here and you will be on your way". Had a callback from the salesman shouting at me telling me he did tell me these issues but I have a witness that was with me when I purchased the vehicle.
I have contacted my lawyer and they have engaged with Inspectacar but I am yet to receive feedback. Right now I walk 18km's to work everyday, had to go back on my heart medication due to the increased stress whilst my beautiful car sits at home. They must know that I intend to contact the Ombudsman and the RMI and if needs be go social with this. This is not how you treat a customer. Plus the practice is a blatant violation of the Consumer's protection Act by not taking the vehicle back and refunding me ( one of my proposed mediation resolution suggestions ).
This is my first time dealing with a professional cardealer and this has left a sour taste in my mouth.
