AA
Amanda A
1 reviews | Active since Apr 2022
20 Apr 2022, 11:25
Bunch of ****** lying to get the sale then a big FU when you have questions.
We just bought a bakkie cash from Inspectacar in Gezina. Sold to us as per adverti*****t of 1 owner with full service history so we paid more then what the vehicle would be worth. The owners son re-iterating the fact of 1 owner and full service history so we can't even get discount. and as part of the deal we still had to the registration of the vehicle our selves. After investigation I already traced 3 previous owners of this bakkie plus there is a gap of 40 000km on the service record with no services. The sales guy William just pulls up his shoulders and say Juan need to phone me back. Several phone calls and emails and still none of the management of Inspectacar even bother to phone or email us back. and William just keeps on promising someone will contact us. 2 weeks later and still no feedback or responses. Pathetic. Faults on bakkie that they said would be fixed before delivery were not done etc. etc. Pathetic bunch full of lies who only cares about chasing the sale , no matter what lies needs to be told. They got there money - so why bother,
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Replies (2)
InspectaCar's replyOfficial
20 Apr 2022, 12:20Dear Amanda A,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
InspectaCar Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
InspectaCar Service Resolution
InspectaCar's reply20 Apr 2022, 12:20
Official
Dear Amanda A,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
InspectaCar Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
InspectaCar Service Resolution
AA
Amanda A's updateReviewer Update
03 May 2022, 12:43We were indeed contacted by Juan, a meeting were arranged on which we went back to InspectaCar Gezina and left with another unanswered promise.
The Resolution offered by them is to pay our full value back paid and we return the vehicle. They apparently did not make any money on this bakkie to be able to offer us any discount / refund of some sorts and any costs we occurred to date are our loss.
So I'm just asking. I'm to believe -
- they paid someone else way more than the "book value" or what the insurance is prepared to insurance the vehicle for? just asking.
- They can place bakkie back on floor to sell again.
So then why not offer us a refund based on the difference as to what price they would place the vehicle back on the floor now knowing the facts and faults pointed out to them and agreed with - or would they be selling the bakkie at at same price? with same lies?
We in the meantime already spent a lot of money on the bakkie - registration onto our name, added original trimmings to the vehicle, Cutting keys for canopy etc. etc.
We never wanted to return the vehicle and are not prepared to start vehicle hunting all over
Neither do we want someone else to fall for the same lies and overpay for the vehicle.
We expected some sort of refund and are open for negotiation.
We are very disappointed in the service received from the InspectaCar Gezina branch and will advise everyone to check and confirm all details before excepting it as advertised.
Juan said they will get back to us but unfortunately again no further feedback.
We did inform them during the meeting that we will lodge a complaint with MIOSA - received with a - "I will get back to you but you know it might take up to 3 years" -
End result - we are now starting the process of lodging a complaint with MIOSA.
The Resolution offered by them is to pay our full value back paid and we return the vehicle. They apparently did not make any money on this bakkie to be able to offer us any discount / refund of some sorts and any costs we occurred to date are our loss.
So I'm just asking. I'm to believe -
- they paid someone else way more than the "book value" or what the insurance is prepared to insurance the vehicle for? just asking.
- They can place bakkie back on floor to sell again.
So then why not offer us a refund based on the difference as to what price they would place the vehicle back on the floor now knowing the facts and faults pointed out to them and agreed with - or would they be selling the bakkie at at same price? with same lies?
We in the meantime already spent a lot of money on the bakkie - registration onto our name, added original trimmings to the vehicle, Cutting keys for canopy etc. etc.
We never wanted to return the vehicle and are not prepared to start vehicle hunting all over
Neither do we want someone else to fall for the same lies and overpay for the vehicle.
We expected some sort of refund and are open for negotiation.
We are very disappointed in the service received from the InspectaCar Gezina branch and will advise everyone to check and confirm all details before excepting it as advertised.
Juan said they will get back to us but unfortunately again no further feedback.
We did inform them during the meeting that we will lodge a complaint with MIOSA - received with a - "I will get back to you but you know it might take up to 3 years" -
End result - we are now starting the process of lodging a complaint with MIOSA.
AA
Amanda A's update03 May 2022, 12:43
Reviewer Update
We were indeed contacted by Juan, a meeting were arranged on which we went back to InspectaCar Gezina and left with another unanswered promise.
The Resolution offered by them is to pay our full value back paid and we return the vehicle. They apparently did not make any money on this bakkie to be able to offer us any discount / refund of some sorts and any costs we occurred to date are our loss.
So I'm just asking. I'm to believe -
- they paid someone else way more than the "book value" or what the insurance is prepared to insurance the vehicle for? just asking.
- They can place bakkie back on floor to sell again.
So then why not offer us a refund based on the difference as to what price they would place the vehicle back on the floor now knowing the facts and faults pointed out to them and agreed with - or would they be selling the bakkie at at same price? with same lies?
We in the meantime already spent a lot of money on the bakkie - registration onto our name, added original trimmings to the vehicle, Cutting keys for canopy etc. etc.
We never wanted to return the vehicle and are not prepared to start vehicle hunting all over
Neither do we want someone else to fall for the same lies and overpay for the vehicle.
We expected some sort of refund and are open for negotiation.
We are very disappointed in the service received from the InspectaCar Gezina branch and will advise everyone to check and confirm all details before excepting it as advertised.
Juan said they will get back to us but unfortunately again no further feedback.
We did inform them during the meeting that we will lodge a complaint with MIOSA - received with a - "I will get back to you but you know it might take up to 3 years" -
End result - we are now starting the process of lodging a complaint with MIOSA.
The Resolution offered by them is to pay our full value back paid and we return the vehicle. They apparently did not make any money on this bakkie to be able to offer us any discount / refund of some sorts and any costs we occurred to date are our loss.
So I'm just asking. I'm to believe -
- they paid someone else way more than the "book value" or what the insurance is prepared to insurance the vehicle for? just asking.
- They can place bakkie back on floor to sell again.
So then why not offer us a refund based on the difference as to what price they would place the vehicle back on the floor now knowing the facts and faults pointed out to them and agreed with - or would they be selling the bakkie at at same price? with same lies?
We in the meantime already spent a lot of money on the bakkie - registration onto our name, added original trimmings to the vehicle, Cutting keys for canopy etc. etc.
We never wanted to return the vehicle and are not prepared to start vehicle hunting all over
Neither do we want someone else to fall for the same lies and overpay for the vehicle.
We expected some sort of refund and are open for negotiation.
We are very disappointed in the service received from the InspectaCar Gezina branch and will advise everyone to check and confirm all details before excepting it as advertised.
Juan said they will get back to us but unfortunately again no further feedback.
We did inform them during the meeting that we will lodge a complaint with MIOSA - received with a - "I will get back to you but you know it might take up to 3 years" -
End result - we are now starting the process of lodging a complaint with MIOSA.