SS
Stars S

1 reviews | Active since May 2018

23 May 2018, 01:16

Bakwena Motors - Worst Service from Sales Agent

I recently purchased a vehicle, first time though bank financing and garages, and within 3 weeks the vehicle had problems with high oil consumption. When i queried why this problem was not picked up before the sale, the sales man told me i purchased a used car and should have expected problems. They took the car in for repairs for over two weeks and claimed from my warranty insurance for the repairs. When i asked for a full report of what the problem was, i never for it. When i took the car first, i got is scratched in the front when i was parked it in my garaged. When i collected it from repairs, there was another scratch above the one i knew, the second one looked like a rubbery object scratched there. When i politely asked the sales agent if i missed the second scratch because i dont remember it, while asking this i took a photograph. The guys flipped and told me what a difficult customer i am, just because i bought the car i bought i think i have made it, **** me, and all sorts of things were said by him to me and causing a scene. His colleague approached me and apologised for the incidence and said he will get his boss to contact me when he is back in office. It is close to a month after the incidence, and i have not heard a word from the boss. Purchasing the car, with it being the second biggest purchase i will make in life, was supposed to be the best experience of my life. But because of the treatment and service i got from this Bakwena Motors, i feel this was the worst decision i have made in my life. I therefore, would not advise anyone to use their services at all. BTW, the second scratch which i did not know was indeed a rubbery object and the mark is gradually washing off when i take the car to the car wash. Had the guy looked at it thoroughly with me, he would have noticed that as well.

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