lM
lebogang M

1 reviews | Active since Jul 2013

06 Aug 2019, 17:53

Bad Service from Sales Person InspectarCar Pretoria North.

I bought a second hand ford ranger in May 2019 at InspectorCar Pretoria North 243 Ben Viljoen Street. The Salesperson was Mr. Jonsey Modise. I did not get opportunity to inspect the car until the day it was delivered to me on a Saturday. The car had Stone Chips on the Windscreen and did not come with spare key. Prior to signing for delivery issues were raised with the sales person on delivery and he promised to get the spare key delivered through a courier and also indicated that i must get the stone chips repaired and send him an invoice for him to pay me back. He only said that so that i can sign for the delivery of the car. Ever since then he is not picking up my calls and neither does he return them. I've sent some email and SMSes to not reply up to date. I went to an extent of contacting the person who assisted me in applying for finances to please to ask Jonsey to attend to my request. To this date i have not received any reply. I bought my first car back in 2012 but at that time i didnt have any issues, hence i went there again this time around when i wanted to buy another car. I am not happy with the service received and im not intending on considering that dealer again in future should i embark on a process of buying another car.

0
Replies (2)
InspectaCar
InspectaCar's reply07 Aug 2019, 09:08
Official
Dear Lebogang,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,

InspectorCar
lM
lebogang M's update21 Aug 2019, 20:01
Reviewer Update
Thank you very much for taking my matter up with the relevant department. My issue has been resolved and I have been paid money for stone chips and spare key. Thank you Inspectarcar more particularly Mzwandile Mazive and James Mark the director of the company. I must say the company is a good company the problem was just the sales person who wanted to maximize his profit out of the deal. Thank you so much once again. Now I'm satisfied and I can recommend inspectarcar to the next person.