Bad service and experience be warned- InspectaCar Gezina offer bad service.

Good Day

We would like to formally lay a complaint for the service received at Inspect A Car Gezina.

In August we bought a 2014 BMW from the this dealership, when we left the garage with thr car we noted that the brakes were faulty and there was a rattling sound coming from the back seat and that the lights were not aligned

We advised the dealer and two days later we took the car back to the dealer to fix the issues, the brakes were fixed and software updated so that the lights will auto align at night (thats what we were told) and that the rattling sound from the back seat was also looked at.

We still continued to hear the funny sound from the back and also when driving at night we noticed that the lights were still not aligned. We called the dealership with no success our calls were never returned, the sales person kept on telling us he needs to enquire with his manager on when can we bring back the car for checking.

We then decided to take the car to a local BMW garage for inspection where they found out that the car was in an accident hence the lights were not auto adjusting and they need to be replaced, the rattling sound at the back is caused by the cover not properly fitted when they opened the cover they found clothes inserted to hold it, we then bought a new cover for fitting.

We called the dealership again and spoke to the manager to advised of our findings about the car, he requested us to get 3 quotes for the lights to be fixed and he will get them repaired due to the travelling distance as we are in Brakpan there was no nees to drive all the way to Pretoria. The quotes were obained and emailed to him, follow up calls done to him for feedback, to date we have not been helped.

We feel like we received a raw deal from the dealership as we were not told that the car was once in an accident had we known that we would not have bought the car. And also after addressing the issue with them and also willing to allow them to fix their errors however they are not coming back to us.

I no longer want the car they can have it back as I am paying for something I am not happy with.