CH
Claudio H

1 reviews | Active since Jul 2014

01 Mar 2017, 20:59

Bad Product quality and refusing to assist in fixing it

<p>My Name is Claudio Hammond I traded in my Bmw 5 serious for a VW T5 Kombi in 23 September 2016 and the service from the salesman Justin was great and from the Finance person who handle my deal Corrie who was awesome. But I had the Kombi for a few days and I had endless problems after driving it home whereby it was shaking heavy when driving, I had to take time of the whole time in Sep 2016 and Oct 16 for them to see what is wrong. I was advised they did do wheel alignment and they have send the rims in as they might have been buckled. Rims were changed and borrowed to me but problem was persisting, after my normal wheels were back I drove it and same problem persisted. I drove down to Durban in Oct 16 as it was my vacation time and the Kombi just started overheating and loosing water, Whereby I arrived in KZN and I advised the dealer and they just advised to claim from the motorplan to replaced the waterpump. I did but I had to pay in an amount of R1050 To take the vehicle. I drove back to JNB and problem was still the same as the garage Bosch in KZN could not change the Thermostat as the motorplan warranty solutions did not cover it. 2nd Problem I had a flat tyre on the back tyre both which I kept on fixing and when Taken off I noticed that the tyre was totally worn out on the inside with wires. I replaced them with My own money. 3rd Problem The CV joint left hand side broke as well and my kombi stood from Dec 16 to Jan 17 until i managed to get a technician to fix it and claim but I had to pay another R1017 To collect the bus. I still need to change the Thermostat as I cannot enjoy the kombi as I want to as its loosing water and oil. Also I took it for balancing today as the shaking is slightly there and the tyre guys showed me the bubbles on the inside of the 2 front tyres and also the 1 rim is still Buckled hence the shaking continue. I lodged complaints to ombudsman and MIOSA and tunred my claim down as in valid and I need to pay and fix the vehicle I have only for 3-4 months since september 2016 after I begged the garage for assistance and continues emails to them with no luck which they refuse to assist. I have spend already over R6000-R7000 on repaires alone and still have to buy two new tyres for front and send all rims in to be fixed and bend straight and also the Thermostat. I am so affraid I will loose my engine or my life by driving the vehicle too far due to the problems i still have on itand the Huge amount I bought it for and the High Instalment. I also logged a complain with MFC and they advised they cannot help at all.</p> <p>I am really pleading for help or Financial assistance to fix my Kombi as I bought it and never really used it to its full capacity as its been standing most of the time due to problems I am having and taking chances at times to use it to work.</p>

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