CB
Carla B
1 reviews | Active since Apr 2012
26 Jan 2021, 14:21
8 Months without number plate and license disk. Not getting any help
I bought a car from the Gezina branch in May 2020. I have STILL not received number plates or a license disk for the car. Been there in person the past 2 weeks to find out what's going on as I have not been contacted by the person who sold me the car, his name was Duke and he is completely ***********. Found out last week that my car was never through the road worthy test so I took it to the center and it got tested and passed. However, this week no-one seems to know when I'll be getting my number plates or license disk. This is ridiculous.
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Replies (2)
InspectaCar's replyOfficial
27 Jan 2021, 13:15Dear Carla,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
InspectaCar Financial Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
InspectaCar Financial Service Resolution
InspectaCar's reply27 Jan 2021, 13:15
Official
Dear Carla,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
InspectaCar Financial Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
InspectaCar Financial Service Resolution
CB
Carla B's updateReviewer Update
01 Feb 2021, 15:03The Customer Resolutions Team has been in contact with me, but it's a week later and still nothing. Was told over the phone that I would get in by 28 January, it's now 1 February. Gezina branch phoned me this morning telling me their driver will deliver it to me today and that he's on his way, I've been waiting for hours now. Can't get through to the driver with the number that was provided. This is the worst service I have ever received.
CB
Carla B's update01 Feb 2021, 15:03
Reviewer Update
The Customer Resolutions Team has been in contact with me, but it's a week later and still nothing. Was told over the phone that I would get in by 28 January, it's now 1 February. Gezina branch phoned me this morning telling me their driver will deliver it to me today and that he's on his way, I've been waiting for hours now. Can't get through to the driver with the number that was provided. This is the worst service I have ever received.